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Refund and Returns Policy

 

Last Updated: August 18, 2026

At NATEC Global Exports, we are committed to providing high-quality products and reliable export services. As many of our products are handcrafted, customized, OEM, private-label, or prepared specifically for international buyers, our return and refund policy is designed to protect both our customers and our business.

By placing an order with NATEC Global Exports, you agree to the terms outlined below.

1. General Return & Refund Policy

All orders are subject to our product specifications, quotation, order confirmation, and agreed commercial terms.

Refunds or returns are not provided simply because a customer changes their mind, no longer requires the product, or is dissatisfied with a product that was supplied according to the agreed specifications.

Any refund, replacement, or return request must be supported by proper and verifiable evidence.

2. No Refund Without Proper Proof

NATEC Global Exports will not process or approve a refund claim without sufficient supporting evidence.

Depending on the nature of the claim, acceptable evidence may include:

  • Clear photographs of the product
  • Unedited videos showing the issue
  • Photos or videos of damaged packaging
  • Shipping or delivery documentation
  • Order or invoice information
  • Product quantity evidence
  • Details of the reported defect or issue
  • Any other relevant documentation requested by NATEC Global Exports

Evidence must clearly demonstrate that the reported issue exists and is related to the supplied order.

We reserve the right to request additional evidence before making a final decision.

3. Damaged Products

If products arrive damaged, the buyer should notify NATEC Global Exports as soon as reasonably possible after receiving the shipment.

The buyer should provide:

  1. Photographs of the external shipping packaging.
  2. Photographs of the damaged products.
  3. A video showing the condition of the shipment where possible.
  4. Relevant shipping and order information.

Claims without adequate evidence may be rejected.

Where damage is confirmed and NATEC Global Exports determines that a replacement or refund is appropriate, the appropriate resolution will be discussed with the buyer.

4. Incorrect or Defective Products

If a buyer receives products that are materially different from the specifications agreed upon in the confirmed order, the buyer must contact us with proper evidence.

Examples may include:

  • Incorrect product supplied
  • Incorrect quantity
  • Significant manufacturing defect
  • Material deviation from confirmed specifications
  • Incorrect customization or branding

Minor variations in handmade products, including differences in color, texture, shape, grain, or finish, may occur naturally and will generally not be considered defects.

5. Handmade & Natural Product Variations

Many NATEC Global Exports products are made from natural or handmade materials such as:

  • Jute
  • Bamboo
  • Cane
  • Wood
  • Other natural materials

Natural variations in appearance, texture, color, size, and shape are normal characteristics of such products.

These variations generally do not qualify for a refund or return unless they materially differ from the specifications agreed upon with the buyer.

6. Customized, OEM & Private-Label Products

Customized, OEM, and private-label products are produced according to buyer-approved specifications.

Because these products are manufactured specifically for a particular customer, they are generally non-returnable and non-refundable once production has started, except where a significant manufacturing error or other valid issue is confirmed.

If the buyer provides artwork, logos, measurements, specifications, packaging designs, or other instructions, the buyer is responsible for ensuring that the information provided is accurate before production begins.

7. Change of Mind & Cancellation

A refund will generally not be provided because of:

  • Change of mind
  • Change in business requirements
  • Failure to sell the products
  • Buyer no longer requiring the products
  • Personal preference after order confirmation
  • Failure to review specifications before ordering
  • Incorrect information provided by the buyer

Cancellation requests submitted before production may be considered on a case-by-case basis.

Once production or customization has started, cancellation may not be possible.

8. Shipping Delays

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

  • Customs clearance
  • Port congestion
  • Carrier delays
  • Weather conditions
  • Government restrictions
  • Transportation disruptions
  • International logistics issues
  • Other unforeseen circumstances

Shipping delays alone do not automatically qualify for a refund.

9. Customs Duties & Import Issues

Buyers are responsible for understanding the import regulations, customs requirements, taxes, duties, permits, and restrictions applicable in their destination country.

A refund will generally not be issued because:

  • The buyer’s country imposes import restrictions.
  • The buyer fails to obtain an required import permit.
  • Customs duties or taxes are higher than expected.
  • The buyer refuses to pay applicable customs charges.
  • The shipment is delayed due to the buyer’s failure to provide required documentation.

10. Return Shipping

Where a return is approved, the responsibility for return shipping costs will be determined based on the circumstances of the claim.

NATEC Global Exports may require the buyer to return the products before a refund or replacement is processed.

Returned products must be in the condition required by NATEC Global Exports and properly packaged to prevent further damage during transportation.

11. Refund Approval

A refund is not automatic simply because a claim has been submitted.

All refund requests will be reviewed based on:

  • Order details
  • Confirmed specifications
  • Product condition
  • Evidence provided
  • Shipping information
  • Communication records
  • Applicable commercial terms

If a refund is approved, the refund amount and method will be communicated to the buyer.

Refund processing time may vary depending on the payment method and financial institution involved.

12. Partial Refunds

In certain circumstances, NATEC Global Exports may offer a partial refund or other appropriate resolution instead of a full refund.

The final resolution may depend on the severity and nature of the confirmed issue.

Possible resolutions may include:

  • Replacement
  • Partial refund
  • Full refund
  • Credit toward a future order
  • Repair or correction where applicable

13. Fraudulent or Misleading Claims

NATEC Global Exports reserves the right to reject claims that appear to contain:

  • False information
  • Manipulated photographs or videos
  • Misleading evidence
  • Fraudulent documentation
  • False damage or defect claims
  • Attempts to obtain an unjustified refund

Where necessary, we may request original files, additional evidence, shipping records, or other documentation to verify a claim.

14. Final Decision

NATEC Global Exports reserves the right to investigate each return or refund request individually.

A refund or replacement will only be approved where the claim is supported by sufficient evidence and meets the applicable conditions of this policy or the specific commercial agreement between the buyer and NATEC Global Exports.

15. Contact Us

For return or refund-related inquiries, please contact us:

NATEC Global Exports
A Concern of NATEC Development Ltd.

Address: Gazipur, Bangladesh
Phone: +880 1738-614256
Email: info@natecglobalexports.com
Website: www.natecglobalexports.com

Tagline: Exporting Quality, Building Trust

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